Tony Blair speech on crime and public services

Tony Blair speech on crime and public services; - However, as the additional investment goes in, so people's expectations of the type of service they can have rise, and so what people might have contemplated as adequate when public services first began and in the post-war period where it was very much a case of you know the National Health Service (NHS), what a wonderful thing to create it, 50 - 60 years on people now want to say well in every other walk of life I get an increasingly individualised and customised service, how can I have that from the public services? / And really the key to understanding what we are trying to do from government on the public service programme is that we are trying to move from a situation where you have very much a monolithic, very paternalistic service in which the services are handed down to the customer or user of the service, move to a far more personalised service where people feel that they have a far greater say in how the service is done and run, where things are very much more tailored to the individual needs of the user / Now the key thing is to keep the basic public service ethos, and what is that ethos? That ethos is providing a high quality service irrespective of your wealth; it is not however providing a high quality service irrespective of your wealth in the same way as it has always been done / In other words let's distinguish between the basic ethos that is about equality of access and the method of delivering that, which is very different and which needs to change if we are to meet the rising expectations of the user of the service, and I think this is paralleled incidentally by the move away in industry from mass production of goods and services, you know the old factory production line, the fact that people would turn out the same type of consumer product, that has shifted over the past 30 - 40 years to far more customised private services and goods for people, and in exactly the same way what is driving part...