Help center: Downloading
Frequently asked questions
- Downloading an individual photo, illustration, video or music clip
- Downloading with prepaid packs
- Downloading with a Premium Access agreement
- Downloading with an Editorial subscription
- Downloading a comp
- Bulk downloads
- Refunds and returning downloaded files
- Viewing your remaining downloads
- Viewing your download history
- Exporting your download history
- Differences in downloaded file size
Downloading an individual photo, illustration, video or music clip
Downloading with prepaid packs
To download a file using your pack, simply go to a file's details page and select UltraPack. Or download straight from the search results page using the UltraPack button.
Before you download, you can choose a file's size up to the largest available with your pack. For example, if you purchased a medium size pack, you can download small or medium files, but not large or extra large.
View prepaid pack pricing
Downloading with a Premium Access agreement
Premium Access agreements are annual, capped download agreements that let your entire team download the files they need, with no daily or monthly download limits. Available in a variety of highly-customizable plans, you can access photos, illustrations, video clips and music from a wide variety of royalty-free, rights-managed and rights-ready collections.
When you get set up with a Premium Access agreement, by default your search results will only include images from collections available for download with your agreement. To search for files not available for download with your Premium Access agreement, simply deselect it from the agreements filter on the search results page.
Downloading single files
To download a photo, illustration or video clip that's included with your Premium Access agreement, simply go to a file's details page and click Premium Access download. You can also download directly from the search results page using the Premium Access download button on assets where it appears.
Downloading multiple files
Need to download a lot of files at once with your Premium Access agreement? Learn more about bulk downloads.
For more information check out the Premium Access resource center
Downloading with an Editorial subscription
When you get set up, you can start searching for files included in your Editorial subscription by selecting it from your agreements filter on the search results page.
Contact us to get set up with an Editorial subscription
Downloading single files
To download an editorial photo or video that's included with your Editorial subscription, simply go to a file's details page and click Subscription download. You can also download directly from the search results page using the Editorial subscription download or Subscription button on files where it appears.
Downloading multiple files
If you need to download multiple editorial use files at once, find out how with bulk downloads.
Downloading a comp
You're welcome to use our images free of charge in your work-in-progress projects for test or sample purposes, for up to 30 days from the date of download. However, if you don't purchase a license, you can't use the comp image in any final materials or any publicly available materials.
To download a comp, simply go to a file's details page or on the search results page and click the Comp button below the image.
Contact us to learn more about Easy-access comps
You can download multiple licensed photos or illustrations at the same time if you have an Easy-access agreement, Premium Access agreement or Editorial subscription. (Downloading video in bulk is not supported at this time.)
To download multiple images at the same time from the search results page, open a search results page an toggle to the old detailed grid view, then click Download multiple assets, select the images you want then click Download.
You can also download multiple images from any Board by opening it up in the detailed grid view, selecting the assets you wish to download using the checkbox and choosing Download selected assets under Choose an option.
Refunds and returning downloaded files
Email us to inquire about a refund
You can get a refund for an image downloaded with a prepaid pack within seven days from your download, by going to your account's download history and selecting view by UltraPacks. Then, find the image you want to return and select Download by mistake?
Once your purchase is cancelled, you give up your rights to use the file and must delete or destroy any copies.
We don't allow returns on files downloaded with Premium Access or Editorial subscriptions.
Viewing your remaining downloads
You can view the number of downloads remaining in your subscription, plan or pack by locating the agreement filter on the search results page or by going to the file's details page.
View your remaining downloads in your account
Viewing your download history
For your prepaid pack, Premium Access agreement, Easy-access agreement and Editorial subscription downloads history, go to your Download history.
To view files you've downloaded by purchasing single licenses from the cart, check out your Purchase history.
Exporting your download history
Differences in downloaded file size
When you download a file from Getty Images, you may notice that the file size is compressed. To view the uncompressed file size prior to download, refer to the Size Guide on your file's detailed information page. A reference chart will pop up showing you the uncompressed file sizes, located in the far right column. You'll also be given sizes in pixels, inches and dpi, and some common uses for that size.