Help center: Purchasing
Frequently asked questions
- Buying images for personal or home use
- Pricing photos, illustrations, video and music clips
- Royalty-free music
- Pay less for downloads with packs
- Premium Access
- Turning auto-renew on and off
- Applying for tax-exempt purchasing
- Applying for credit terms
- Refunds and returning downloaded files
- Transferring ownership of a license
- Creating a price quote
- Tax charges
- Incorrect tax/VAT charges
Buying images for personal or home use
If the image you're looking for isn't available from Photos.com, you can get a creative one-time use license for personal use for things like home décor or a card for an invitation to a private event.
Editorial images can't be used for personal or home use.
Contact us to get set up with a creative use license
Pricing photos, illustrations, video and music clips
Royalty-free images and video clips are priced by file size. Rights-ready videos (RR) and rights-managed editorial images (RM), on the other hand, are priced by usage.
In addition to the license type, the price of the license is influenced by how you're paying for that license — you can buy them one at a time as you go, stock up and save with prepaid download packs (rights-managed images not included), or commit to a larger number of downloads a year through a Premium Access annual plan.
Learn more about plans and pricing
Pay by file size
- Creative RF photos, illustrations and vectors
- Creative RF video clips
- Standard editorial rights photos
Pay by usage
- Creative RR video clips
- Custom editorial rights photos
- Editorial video clips
Learn more about Getty Images Music
Pay less for downloads with packs
Packs let you pay upfront for a bundle of 5 or 10 downloads (the larger the pack, the more you save). Once you've got your pack, use it to download any combination of royalty-free creative photos, videos, illustrations, vectors, and most editorial images.
Use your downloads whenever you want – packs never expire.
To view pricing information for packs, check out our Pricing and solutions.
- No daily or monthly download limits
- No seat licenses required
- Custom content and special commissions available
- Time-saving management and collaboration tools
- Integrated workflow lets you place hi-res images directly in comps
- Subscriptions with video clips available
Premium Access agreements are annual, capped download agreements that let your entire team download the files they need, with no daily or monthly download limits. Available in a variety of highly-customizable plans, you can access photos, illustrations, video and music from a wide variety of royalty-free, rights-managed and rights-ready collections.
Turning auto-renew on and off
Depending on the type of Premium Access agreement you have and your billing country, your agreement may automatically renew for an additional year at the end of your term using the payment information on file. Your company's billing contact can view your Premium Access agreement's auto-renew status from their account overview page and can turn auto-renew on or off at any time.
Applying for tax-exempt purchasing
If your company qualifies for tax exempt status in your country or region, you can apply to get tax-exempt purchasing on Getty Images. We'll be happy to work with you to get your tax exempt status established.
Contact us to apply for tax-exempt purchasing
Applying for credit terms
If you'd like to get set up with credit terms as a payment option, you can either register for a new company account or verify your account is associated with an existing company account. That's not something you can do yourself, but we'd be happy to help.
Contact us to apply for credit terms
Refunds and returning downloaded files
Email us to inquire about a refund
To return an image downloaded with a prepaid pack, go to your account's download history and view by UltraPacks. Find the image you want to return and select Download by mistake?
Once the purchase is cancelled, you give up your rights to use the file and must delete or destroy any copies.
Unfortunately, we don't allow returns on files downloaded with Premium Access or Editorial subscriptions at this time.
Transferring ownership of a license
If you leave this box blank, you will be the owner of the license you are buying.
Transferring a license only works if it's a single file purchase. We currently don't support license transfers for files that you've downloaded as part of an UltraPack or subscription.
Creating a price quote
If you are paying with terms, you will receive an invoice detailing the actual tax applied. If you are paying by credit card, the actual tax applied will be included in the transaction amount that appears on your credit card statement.
Incorrect tax/VAT charges
Contact us to get help with your VAT or tax issues