Help center: Account

Frequently asked questions


Viewing your account details

It's easy to check your account details by going to your account page. Here you'll find detailed information about your available agreements and your most recent orders and invoices.

View your account details

Applying for tax-exempt purchasing

We apply sales, VAT and other transactional taxes to your order based on what you're buying and where you're located.

If your company qualifies for tax exempt status in your country or region, you can apply to get tax-exempt purchasing on Getty Images. We'll be happy to work with you to get your tax exempt status established.

Contact us to apply for tax-exempt purchasing

Applying for credit terms

If you'd like to get set up with credit terms as a payment option, you'll either need to get set up with a company account (or ensure your user account is associated with an existing company account). That's not something you can do yourself, but we'd be happy to help.

Contact us to apply for credit terms

Updating account information

Updating your account information is as easy as going to your account profile.

Update your account information

Updating credit card or billing information

You can update your account's credit card or change your billing information from your account profile. (This won't update billing information on your associated company account.)

Update your credit card and billing information

If your account is associated with a company account and you want to update your company's billing information, contact us.

Updating email preferences

We want to communicate to you in ways that you find helpful. In addition to service messages directly related to your account (responses to customer support requests, password recovery emails, invoices, etc.), we also send emails with visual inspiration, special offers and more that you can choose whether you want to receive.

Review and manage your email preferences

Updating tax information

If your tax or VAT ID has changed, we can help you update that information.

Contact us to update your tax/VAT ID

Viewing invoices

Invoices are available in your account by 12 pm local time on the business day following your purchase date.

View your invoices

Viewing company credit memos

If you have an associated company account, your credit memos will be available under company account. Credit memos are available 24 hours after a return has been processed.

View your company credit memos

Forgot username or password

Don't worry, it happens. If you forgot your username or password, we'll send you a reset link to the email associated with your account.

If you don't see the reset email in your inbox, please check your junk mail folder.

Retrieve your username or password

Changing your password

You can update your password by going to your account profile.

Change password

Changing your username

Unfortunately, you can't change your username once you've registered.

Cancelling or deactivating your account

We'd hate to see you go. But if you want to cancel or deactivate your account, we can help.

Contact us to cancel or deactivate your account

Have other questions? Contact us

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