Help center: Account
Frequently asked questions
- Viewing your account details
- Applying for tax-exempt purchasing
- Applying for credit terms
- Updating account information
- Updating credit card or billing information
- Updating email preferences
- Updating tax information
- Viewing invoices
- Viewing company credit memos
- Forgot username or password
- Changing your password
- Changing your username
- Cancelling or deactivating your account
Viewing your account details
It's easy to check your account details by going to your account page. Here you'll find detailed information about your available agreements and your most recent orders and invoices.
View your account details
Applying for tax-exempt purchasing
If your company qualifies for tax exempt status in your country or region, you can apply to get tax-exempt purchasing on Getty Images. We'll be happy to work with you to get your tax exempt status established.
Contact us to apply for tax-exempt purchasing
Applying for credit terms
Contact us to apply for credit terms
Updating account information
Update your account information
Updating credit card or billing information
You can update your account's credit card or change your billing information from your account profile. (This won't update billing information on your associated company account.)
Update your credit card and billing information
If your account is associated with a company account and you want to update your company's billing information, contact us.
Updating email preferences
We want to communicate to you in ways that you find helpful. In addition to service messages directly related to your account (responses to customer support requests, password recovery emails, invoices, etc.), we also send emails with visual inspiration, special offers and more that you can choose whether you want to receive.
Review and manage your email preferences
Updating tax information
If your tax or VAT ID has changed, we can help you update that information.
Contact us to update your tax/VAT ID
View your invoices
Viewing company credit memos
If you have an associated company account, your credit memos will be available under company account. Credit memos are available 24 hours after a return has been processed.
View your company credit memos
Forgot username or password
Don't worry, it happens. If you forgot your username or password, we'll send you a reset link to the email associated with your account.
If you don't see the reset email in your inbox, please check your junk mail folder.
Retrieve your username or password
Changing your password
Changing your username
Unfortunately, you can't change your username once you've registered.